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Aftermarket Solutions For Mining & Energy Equipment Manufacturers

Offer full-service support to all energy sectors.

Mining and energy equipment manufacturers know their customers need efficient customer service and expedited part orders to reduce downtime. They often deal with equipment that is often very large, complex, heavily customized, and has to run 24/7, 365 days a year. By providing a solution that allows customers to order parts easily, you can improve your customer experience. Documoto’s solution offers advanced service features that support your Technical Service team. By using Documoto, your customers will get more efficient, streamlined, and tailored support to address their equipment maintenance needs.

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Streamline aftermarket sales.

Documoto’s shopping cart integrations allow your customers to build pre-configured or custom orders straight from the equipment BOM, passing relevant order information straight to your current order fulfillment processes. And because Documoto allows you to link those parts and assemblies to other relevant content like service bulletins, manuals, and videos, Documoto helps your Service Technicians quickly and easily quote and fulfill any service calls.

Our solution will help you:

  • Decrease equipment downtime in the field
  • Create and distribute serial number specific documentation to specific sites
  • Control access to content
  • Push critical service and maintenance information to users via notifications in the app
  • Provide a solution to build and download mid-life service BOMs

Explore Mining & Energy Success Stories

See how we've helped these companies improve documentation processes, parts management, and increase revenue.

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Schramm Saves Customers Time AND Money

Schramm streamlined parts publishing, automated parts books, and offers a self-service portal to their global network of customers and dealers.

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MacLean Drills Publishing Time Down To Minutes

What used to take weeks—now takes minutes. MacLean expedited parts orders, reduced machine downtime, and improved publishing processes.

Explore Publishing & Parts Management Solutions

Author & Publish

Our authoring software lets you create, enrich, and connect content (parts, assemblies, books, tech docs) in an easy-to-use interface—resulting in significant time-savings when formatting, publishing, and updating catalogs.

Cloud Library

Our cloud library acts as a central content hub with a browser-based interface that allows equipment manufacturers to securely distribute content to their partners and customers through a branded interface in multiple languages.

Parts Storefront

Our parts storefront turns electronic parts catalogs into an online sales channel—allowing buyers to search, select, and quote/order parts easily. It also offers the ability to integrate with ERP systems for real-time price/inventory updates.

Interoperability

Get access to your most up-to-date aftermarket content and data when and where you need it. Our interoperable interface enables easy data import and export, seamless integration with other systems, organization wide sharing, and anywhere access.

Unlock Your Aftermarket Service Potential With a Content Hub.

Let’s talk about how we can help you transform your content, empower your team, and increase online sales revenue.