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Service Level Agreement (Support)

Service Agreement

Published: May 22, 2018

The following service level commitment between DOCUMOTO and COMPANY, outlines the responsibilities of each party, defines working terminology, and specifies the process of support.

Standard support hours are from 08:00 to 17:00 Mountain Time (GMT-7), Monday through Friday except local holidays. During these hours, a DOCUMOTO support agent is available via the designated support phone number. COMPANY may also submit issues at any time via the provided support email address or through the provided customer support portal.

Documoto Commitments

Company Commitments

Maintenance and Support Terminology and Commitments

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