Service Level Agreement (Support)
Published: May 22, 2018
The following service level commitment between DOCUMOTO and COMPANY, outlines the responsibilities of each party, defines working terminology, and specifies the process of support.
Standard support hours are from 08:00 to 17:00 Mountain Time (GMT-7), Monday through Friday except local holidays. During these hours, a DOCUMOTO support agent is available via the designated support phone number. COMPANY may also submit issues at any time via the provided support email address or through the provided customer support portal.
Maintenance and Support Terminology and Commitments
Unlock Your Aftermarket Service Potential With a Content Hub.
Let’s talk about how we can help you transform your content, empower your team, and increase online sales revenue.
Request A Demo
Complete the form below and we will reach out to coordinate a customized demo.