We Provide Support, Resources, and Custom Solutions To Help Reach Your Goals!
The mission of our Professional Services team is to help you unlock the intended value of our services and product. Whether you need support for implementation, migration, integration, or manual content creation, we have the team with the expertise to plan and deliver custom services that will meet your needs.
You’ll work one-on-one with a Customer Success Manager to tailor a customized implementation and launch plan for Documoto that works as you and your business need it to. We will help you phase your implementation appropriately by focusing on launching the most valuable content, features, and functionality first, so you can quickly start realizing value from our solution.
Documoto offers self-service training through Documoto Academy at no additional cost. Your dedicated Customer Success Manager will help you apply the concepts and answer questions along the way.
Simply starting with either an exposed endpoint for your ERP, EAM, e-commerce system, or a custom-built REST endpoint, Documoto can connect to your business systems in real-time. Our Solutions Engineers will work with your team to define requirements and build custom integrations for pulling (ex. pricing and part availability) or pushing (ex. shopping cart) information from our system to yours to accomplish end-to-end business tasks.
No matter what kind of data you’re starting with, our Solutions Engineering team can transform and load large amounts of existing illustration, BOM, and equipment data into the Documoto format for you. With our data migration services, your team and your data will come on board more quickly, allowing you to begin optimizing your business functions right away.
Manual Content Creation
Our experienced Content Publishing team will assist you as you modernize with Documoto, converting your legacy parts catalog from PDF, Word, Adobe Framemaker, or source CAD image and XLS BOM files. Reduce the load on your resources and make the transition more quickly by taking advantage of our experience with extracting, reconstructing, and publishing your current and old parts catalog content into Documoto.
With Documoto’s solutions, you can free up more of your staff’s valuable time by working with our Solutions Engineers to learn the Documoto content specifications and available APIs. Our team will help you design, build, and deploy solutions to automate and optimize content creation, content maintenance, and user administration, so your team can focus less on manual, tedious tasks and more on higher-value aftermarket support projects for your business.
Sponsored Product Enhancement
Our professionals will partner with you to understand more about the features or functionality that you would like to see. From there, if we decide that the enhancement would be broadly beneficial for the product, we will work with you to define, build, and release product enhancements on an accelerated timeline that supports your aftermarket content aspirations.
Work with our experienced technical team to set up single sign-on (SSO) with Documoto. Documoto supports SSO, which allows users to bypass our login screen with any SP-initiated, SAML 2.0-compliant implementations.
While the ultimate goal of implementing an aftermarket content distribution solution like Documoto is typically to house all of your aftermarket content in a single location, we recognize the needs of many manufacturers to distribute and share content with other equipment lifecycle software solutions. As a result, our Solutions Engineering team is capable of developing and delivering custom content export solutions to export content into SmartEquip, LinkOne, and other parts and equipment EPC formats. This option allows your Technical Publications team to focus on creating parts catalog content in one location — Documoto —and gives them the flexibility to simply export and send that same content to external catalog suppliers that your dealer and customer network may work with.
Explore Documoto Success Stories
See how we've helped these companies improve documentation processes, parts management, and increase revenue.
Fecon Shreds The Competition
Fecon increased its online sales by 53%, which over a 5-year period resulted in aftermarket parts sales increasing by $2M.
Atlas Copco Increases Online Part Sales
With Documoto's authoring and publishing tools—Atlas Copco increased online sales by 64% and increased its overall parts revenue by 4%.
Paladin Breaks Ground In Support
On the parts catalog creation side, the 4 – 8 hours of labor it previously took to create a PDF is down to 45 min – 1.5 hours.
Excel Industries Mows Down Parts Data Inaccuracies
With advanced parts authoring and publishing tools—Excel cuts down processes from 4 months to as little as 45 minutes.
Schramm Saves Customers Time AND Money
Schramm streamlined parts publishing, automated parts books, and offers a self-service portal to their global network of customers and dealers.
Transit Authority Moves Parts As Smoothly As Passengers
With Documoto—LA Metro improved mechanic efficiency and reclaimed lost time as well as improved order accuracy from 75% to over 99%.
Viking Builds World-Class Support For Global Brand
Viking delivers parts and model information in near real-time, publishes branded parts catalogs in a flash, and a storefront.
Hiperbaric Reduces Pressure on After-Sales Support
Hiperbaric reports up to 25% efficiency gains while giving clients 24/7 access to graphical technical diagrams and materials.
Dragotec Simplifies Parts Lookup For Dealers
With parts catalogs—Dragotec gives their dealer network an easy way to buy parts directly from the OEM AND reduced publishing times from months to days.
Ploeger Oxbo Reduces Support Time By 50%
Ploeger reduced the time it takes to author content from 6–8 months down to less than 30 days—while reducing customer support time by 50%.
MacLean Drills Publishing Time Down To Minutes
What used to take weeks—now takes minutes. MacLean expedited parts orders, reduced machine downtime, and improved publishing processes.
Unlock Your Aftermarket Service Potential With a Content Hub.
Let’s talk about how we can help you transform your content, empower your team, and increase online sales revenue.
Request A Demo
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