Viking Uses Documoto For Best-In-Class Support
Viking is an American-made brand founded in the small city of Greenwood, Mississippi that has grown over the last 30 years into a globally recognized name.
As the first maker of appliances to introduce commercial-quality cooking tools to the residential kitchen, Viking knows something about offering only the best. So, when Viking recently replaced their existing technical publishing solution, they had many reasons to go with Documoto.
Viking knew that Documoto would not only decrease resource demands in the publishing department but also provide customers and technicians with the up-to-date information they needed to keep their kitchens cooking.
Case Study Highlights Include:
- Real-time updates to customers and service techs
- Single repository with product information
- Parts are easy to find and purchase
- Branded portal provides a high-quality experience to users
- Reduced parts publishing timeframes from 2 weeks to 30 minutes
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