Enhance Your Aftermarket Sales & Support Process To Gain An Advantage
Access & Share Accurate Technical Information
Inaccurate information delays order processing, lengthens support calls, and leads to incorrect shipments and costly fixes. It also increases your customer’s equipment downtime, placing strain on your relationship with them.
With Documoto, your customers have access to all your equipment information, making it easy to look up parts, part lists, equipment updates, and other critical details. Available 24/7, your customers have the information they need when they need it. Aside from viewing essential technical details, you can use your interactive parts catalog to create an online storefront, making purchasing parts easy.
Our solution will help you:
- Increase sales revenue for aftermarket parts
- Reduce equipment downtime
- Improve dealer support and customer loyalty
- Access and share accurate technical information
Aftermarket Sales & Support Success Stories
See how Documoto has helped Aftermarket Sales & Support Teams gain efficiency in these case studies:
Atlas Copco Increases Online Part Sales
With Documoto's authoring and publishing tools—Atlas Copco increased online sales by 64% and increased its overall parts revenue by 4%.
Excel Industries Mows Down Parts Data Inaccuracies
With advanced parts authoring and publishing tools—Excel cuts down processes from 4 months to as little as 45 minutes.
Fecon Shreds The Competition
Fecon increased its online sales by 53%, which over a 5-year period resulted in aftermarket parts sales increasing by $2M.
Hiperbaric Reduces Pressure on After-Sales Support
Hiperbaric reports up to 25% efficiency gains while giving clients 24/7 access to graphical technical diagrams and materials.
MacLean Drills Publishing Time Down To Minutes
What used to take weeks—now takes minutes. MacLean expedited parts orders, reduced machine downtime, and improved publishing processes.
Paladin Breaks Ground In Support
On the parts catalog creation side, the 4 – 8 hours of labor it previously took to create a PDF is down to 45 min – 1.5 hours.
Ploeger Oxbo Reduces Support Time By 50%
Ploeger reduced the time it takes to author content from 6–8 months down to less than 30 days—while reducing customer support time by 50%.
Schramm Saves Customers Time AND Money
Schramm streamlined parts publishing, automated parts books, and offers a self-service portal to their global network of customers and dealers.
Viking Builds World-Class Support For Global Brand
Viking delivers parts and model information in near real-time, publishes branded parts catalogs in a flash, and a storefront.
Explore Solutions For Aftermarket Sales & Support
Author & Publish
Our authoring software lets you create, enrich, and connect content (parts, assemblies, books, tech docs) in an easy-to-use interface—resulting in significant time-savings when formatting, publishing, and updating catalogs.
Our cloud library acts as a central content hub with a browser-based interface that allows equipment manufacturers to securely distribute content to their partners and customers through a branded interface in multiple languages.
Our parts storefront turns electronic parts catalogs into an online sales channel—allowing buyers to search, select, and quote/order parts easily. It also offers the ability to integrate with ERP systems for real-time price/inventory updates.
Unlock Your Aftermarket Service Potential With a Content Hub.
Let’s talk about how we can help you transform your content, empower your team, and increase online sales revenue.
Request A Demo
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