The equipment that Fecon manufactures has a reputation for ruggedness and durability, a necessity in the harsh working environments where their tools operate. Clearing land for development, right-of-ways, and fire mitigation involve rough, rocky terrain, extreme heat, cold, and other challenges. Even the toughest machines need periodic maintenance and occasional replacement of worn and broken parts in these conditions.
Located in Lebanon, Ohio, Fecon needed a solution that could shorten their parts publishing processes and improve dealer and customer communications. Before implementing Documoto, Fecon relied on a third-party vendor to create parts catalogs which were costly to produce. Some examples of the content challenges they had are listed below.
Fecon had several objectives in mind when conceiving the idea to upgrade aftermarket sales and customer support capabilities. The high-level goal was to drive efficiency throughout the after-sale support organization, from documentation to sales and customer service. All of these needs were met once the Fecon team recognized that Documoto’s solution could enhance their operations. Below are a few examples of the progress that their team has reported.
Overall, Documoto proved to be the right solution to transform Fecon’s publishing, sales, and support operations. To learn more about how Fecon changed their aftermarket sales, support, technical publication processes, read the entire case study HERE!