As an underground mining equipment manufacturer, MacLean is committed to mining safety and productivity. MacLean’s top priority is to provide immediate support to their customers when a machine needs maintenance or a part replacement, which is why they have branches strategically placed in key markets.
So, when the MacLean team began searching for a solution to address their challenges, they had several prerequisites in mind. First, they sought out a solution that could help:
With these solution needs in mind, MacLean opted for Documoto to help them improve publishing processes, enhance customer experience, and connect with their back-office systems to automate purchasing.
Today, MacLean’s team successfully reports:
Read the complete case study to see why MacLean chose Documoto, the challenges they faced in improving customer engagement, and how Documoto impacted parts book publishing.