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Snorkel & Xtreme Manufacturing Achieve Premier Product Support with Documoto

There are multiple facets to Snorkel and Xtreme Manufacturing. Operating as part of the Ahern Family of Companies, owned by Don F. Ahern, who also owns Ahern Rentals, North America’s largest independent rental company, Snorkel manufactures aerial work platforms and Xtreme Manufacturing builds heavy-duty rough terrain telehandlers.

Because both Snorkel and Xtreme Manufacturing have a global manufacturing footprint, the group identified three main pain points that needed to be solved to address their challenges. First, they needed a solution that could help them author and publish Parts Books. Second, they needed a place to host their product information in one central location. And third, they wanted to provide their network access to the information.

Snorkel and Xtreme Manufacturing sought out a solution that could help:

  • Author & Publish Parts Books Easily
  • Provide Global Accessibility to Field & Staff Technicians
  • Improve Product Support & Reduce Support Time

 With these solution needs in mind, Snorkel and Xtreme Manufacturing opted for Documoto’s Professional Plan to help improve authoring and publishing processes, release timeframes, enhance product support, and provide global accessibility to field and staff technicians.

When the Snorkel and Xtreme Manufacturing group transitioned from manual, time-consuming processes to a robust interactive online parts catalog, they quickly discovered that they could rely on the content hub for other aspects of the business. For example, their internal team and global network now have access to:

  • Parts Manuals
  • Line Sheets/Machine Files
  • Load Charts
  • The Operation, Safety, & Service Manuals
  • Recommended Spare Parts Lists
  • Quick References Guides
  • Warranty Information

By offering accessible product, service, and safety information to Snorkel and Xtreme Manufacturing’s global network of field techs, the group has been able to achieve premier product support, reduce equipment downtime for their operators, and improve technician order accuracy. So much so that Jamie Graham, Snorkel and Xtreme Manufacturing’s VP of Product Support, stated, “it’s drastically improved how we are communicating to our customers and with one another."

 Interested in learning more? Download the full case study HERE!


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